Help & Support
Whether you have a question about a specific product, need help navigating our website or require assistance with an order, we're here to help! We have listed answers to our most commonly asked questions below, but if you have any further questions or just want to chat, please get in touch.
Email: send us an email at hello@willa.nz or fill out the enquiry form below.
Instagram: Message us on Instagram at @willa.nz.
FAQs
Frequently asked questions
Where are my Willa items made?
Your Willa items are handmade with love in Morrinsville, New Zealand.
Will my Willa items look exactly like what is in the photo?
All our Willa items are handmade so pattern placement may vary to the photo.
The lighting may also change the appearance of the fabric and patterns so colours may appear different than they do on-screen.
Do you do custom orders?
If you would like something that is sold out or a little bit different, please contact us. You never know until you ask! We might have some extra fabric available or can order some.
What if I want to send my Willa item as a gift?
At this stage we don't offer gift wrap, however your parcel will come wrapped in white tissue, and as part of our commitment to be sustainable, we only send invoices via email so your recipient won't receive the invoice in the package.
How do I care for my Willa items?
We recommend a cold gentle or delicate machine wash, or hand wash if you prefer, then lay flat or hang dry.
Please do not iron, bleach or machine dry.
What are my Willa items made from?
All Willa products are made from only the best quality materials, hand picked by us. Each product's material is also listed on the product page.
- Bibs are composed of 3 layers to ensure they are super absorbable and wash well. The top and middle layer are made of 100% cotton and the backing is a super-soft bamboo elastane terry towelling (composed of 80% bamboo, 16% polyester and 4% elastane).
- Rompers and pants are 95% cotton and 5% lycra/spandex.
- Book covers are 100% cotton and have a ribbon attached.
I need help - how do I contact you?
Please get in touch with us via the form on our Help & Support page, pop us an email at hello@willa.nz or message us on Instagram at @willa.nz.
One of our friendly team will be in touch as soon as they can.